1. Acceptance of Terms
By accessing and using Pro-Alert ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our Service.
2. Description of Service
Pro-Alert provides IoT device monitoring, security alerts, and management services. The Service includes:
- Real-time device monitoring and heartbeat tracking
- Security alert notifications via email, SMS, WhatsApp, and voice calls
- Dashboard for device and alert management
- Historical data retention based on subscription plan
- Multi-channel notification preferences
3. Account Registration
To use our Service, you must:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your password and account
- Be responsible for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
4. Subscription Plans
4.1 Free Plan
- Up to 5 devices
- 30-day alert history retention
- Email notifications only
- Community support
4.2 Pro Plan (£4.99/month)
- Up to 25 devices
- 90-day alert history retention
- Email, SMS, and WhatsApp notifications
- Alert exports (PDF/CSV)
- Priority email support
4.3 Business Plan (£9.99/month)
- Unlimited devices
- 1-year alert history retention
- All notification channels
- Multi-user teams and role-based access control
- Audit logs and compliance features
- Priority phone support
- SLA guarantee
5. Billing and Payments
5.1 Payment Processing: All payments are processed securely through Stripe. We do not store your credit card information.
5.2 Subscription Billing: Paid subscriptions are billed monthly in advance. Billing occurs on the same day each month as your initial subscription date.
5.3 Cancellation: You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period. No refunds are provided for partial months.
5.4 Refund Policy: We offer a 30-day money-back guarantee for first-time subscribers. If you're not satisfied within the first 30 days, contact us for a full refund.
5.5 Price Changes: We reserve the right to change our pricing with 30 days' notice. Existing subscribers will be grandfathered at their current rate for 60 days.
6. Acceptable Use
You agree NOT to:
- Use the Service for any illegal purposes
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Service
- Use the Service to transmit malware or harmful code
- Reverse engineer or attempt to extract source code
- Resell or redistribute the Service without permission
- Use the Service to spam or send unsolicited communications
7. Data and Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.
8. Service Availability
8.1 Uptime: We strive to maintain 99.9% uptime for paid subscribers. Business plan subscribers are covered by our SLA.
8.2 Maintenance: We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.
8.3 No Guarantee: While we work hard to maintain high availability, we do not guarantee uninterrupted access to the Service.
9. Intellectual Property
The Service and its original content, features, and functionality are owned by Pro-Alert and are protected by international copyright, trademark, and other intellectual property laws.
10. Limitation of Liability
To the maximum extent permitted by law, Pro-Alert shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use the Service
- Any unauthorized access to or use of our servers and/or any personal information stored therein
- Any interruption or cessation of transmission to or from the Service
- Any bugs, viruses, or malware that may be transmitted through the Service
- Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Service
11. Indemnification
You agree to indemnify and hold harmless Pro-Alert and its affiliates, officers, agents, and employees from any claim, demand, or damage, including reasonable attorneys' fees, arising out of your use of the Service or violation of these Terms.
12. Termination
12.1 By You: You may terminate your account at any time by contacting us or canceling your subscription through your account settings.
12.2 By Us: We may terminate or suspend your account immediately, without prior notice, if you breach these Terms of Service.
12.3 Effect of Termination: Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
15. Dispute Resolution
Any disputes arising out of or related to these Terms or the Service shall be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through binding arbitration in accordance with UK law.
16. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: support@iotsecurityplatform.com
Address: [Your Business Address]
Phone: [Your Support Phone Number]
17. Miscellaneous
17.1 Entire Agreement: These Terms constitute the entire agreement between you and Pro-Alert regarding the Service.
17.2 Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
17.3 Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.